bd 335's Privacy Policy

Definitions and Applicability

This privacy policy ("Policy") applies to all services, products, and websites of the bd 335 platform. By using the bd 335 website or registering an account, you are considered to have automatically accepted the terms of this policy.

Below are the definitions of some important terms used in this policy:

• Personal Information — Any information by which a person can be identified, directly or indirectly.
• Processing — Any operation performed on data, including collection, storage, use, disclosure, or deletion.
• User — Any person who uses the bd 335 website or services.
• Third Party — Any person or organisation other than bd 335.
• Services — All facilities provided by bd 335, including casino games, sports betting, payment transactions, and related features.

This policy is an integral part of the Terms and Conditions. In the event of any conflict, the relevant clause of the Terms and Conditions will prevail, except that on matters relating to privacy, this policy is final.

Types and Methods of Data Collection

bd 335 collects two types of information from users: information provided directly and information collected automatically.

a) Information Provided Directly

Information you provide during account registration, identity verification, or customer service:

• Full name, date of birth, and gender
• National ID or passport details (for identity verification)
• Mobile number and email address
• bKash, Nagad, or Rocket account details (for payment processing)
• The user's chosen username and password

b) Information Collected Automatically

Information collected by technical means when you use our services:

• IP address and device identification information
• Browser type, operating system, and language preference
• Time spent on the website, pages visited, and click data
• Login time, transaction history, and gaming activity details
• Data obtained from cookies (see Section 05)

c) Information Received from Third Parties

Where necessary for identity verification or fraud prevention, bd 335 may also receive information about you from trusted third parties. In such cases, we ensure that the relevant party has its own privacy policy in place.

Purpose of Data Use

bd 335 uses collected information for specific, lawful, and transparent purposes. We never use information for unnecessary purposes.

• Account Management: Completing registration, verifying identity, and ensuring secure login.
• Payment Processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Service: Providing 24/7 support via live chat and email, and resolving complaints.
• Fraud Prevention: Detecting unusual activity, identifying multiple accounts, and maintaining platform security.
• Service Improvement: Analysing user experience to improve games, bonuses, and the interface.
• Responsible Gaming: Identifying excessive betting patterns and providing appropriate support.
• Communication: Sending important updates, policy changes, and transaction-related notifications.
• Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.

Following the responsible gaming policy on our platform is important. By analysing user gaming behaviour, we may offer specialised support or recommend limits where needed.

Sharing Data with Third Parties

bd 335 never sells your personal information for commercial purposes. However, information may be shared in the specific circumstances below:

a) Service Provider Partners

Necessary information is shared with third parties engaged for payment gateways, identity verification services, game software providers, and IT infrastructure management. These partners are contractually bound to maintain the confidentiality of the information.

b) Legal Requirements

Information may need to be disclosed in compliance with court orders, government directives, or other legal obligations. In such cases, we provide only the minimum amount of information required by law.

c) Fraud and Security

Information may be shared with security agencies or relevant authorities as needed to investigate fraudulent activity.

d) Business Restructuring

In the event of any business restructuring, merger, or asset transfer involving bd 335, user information may be transferred to the new entity. We will notify users in advance of any such change.

Cookies and Tracking Technologies

The bd 335 website uses cookies, web beacons, and similar technologies that improve your browsing experience.

a) Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and operate the core functions of the site. They cannot be disabled.

b) Functional Cookies

These cookies are used to remember your language preference, display settings, and personalised experience. Without them, some features of the site may not work correctly.

c) Analytics Cookies

These cookies are used to analyse website traffic, popular pages, and user behaviour. The information gathered is used to improve the service.

d) Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may disrupt some services on the site.

Data Storage and Security

bd 335 uses industry-standard technology and processes to ensure the security of your information.

a) Technical Security

• All data transmissions are encrypted using SSL/TLS technology
• Stored data is kept secure using advanced encryption methods
• Regular security audits and vulnerability assessments are conducted
• Firewall and intrusion detection systems are kept in place

b) Administrative Security

• Only authorised staff have access to personal information
• All staff receive training on privacy and data protection
• Attempts at unauthorised access to data are monitored

c) Data Retention Period

Information is retained for as long as an account remains active and, after closure, for as long as necessary to meet legal obligations. Information that is no longer needed is securely deleted.

User Rights

bd 335 believes you should have full control over your own information. You may exercise the following rights at any time:

a) Right to Access

If you wish to know what information we have collected about you and how it is being used, please contact us. A response will be provided within 30 working days.

b) Right to Rectification

If the information you have provided is incorrect or outdated, you may request a correction. The necessary corrections will be made after identity verification.

c) Right to Erasure

Where there is no legal obligation to retain it, you may request that your information be deleted. Even after an account is closed, some information may be retained for a specified period for legal reasons.

d) Right to Data Portability

You may request that your information be provided in a common, readable format. Identity verification will be required in this case.

e) Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. This may affect some parts of the service.

To learn more about bd 335's services and get answers to any questions about your rights, visit the FAQ section.

Privacy of Minors

All services of bd 335 are for persons aged 21 or above only. We do not intend to collect information from any minor and strictly prohibit this.

Age is verified during the identity verification process. If a user is confirmed to be under 21 years of age, their account will be closed immediately and all associated information will be securely deleted.

If you believe a member of your family is using our services despite being a minor, please contact us promptly.

Changes to the Privacy Policy

bd 335 reserves the right to update this privacy policy when necessary. After any changes, the new version will be published on this page and the "Last Updated" date at the top will change.

For significant changes, registered users will be notified in advance by email or through the site. Continued use of the service after changes are made will be considered acceptance of the new policy.

To learn more about us, read our About Us page, which contains detailed information about bd 335's goals, values, and operations.

Previous versions of the policy are kept on record and can be provided upon request.

Contact & Complaint Resolution

If you have any questions, complaints, or requests regarding this privacy policy, please contact us. Our privacy team is available in both Bengali and English, 7 days a week, 24 hours a day.